Reliability is often associated with systems or organizations. However, reliability also refers to people as individuals, as collectives, and as the interface with technology and machines. The behaviors expressed as human error and choices in the socio-technical system are the focus to appreciate and understand humans as part of a reliable system.
HCRO Definitions Under HCRO, there are two words and definitions we often use to describe attributes of reliable systems: Effective - successful in producing a desired or intended result, and Resilient - able to withstand or recover quickly from difficult conditions In socio-technical systems (i.e., systems relying on human input or management),
What is a Cohort organization? HCRO Cohorts are those healthcare organizations that have been recognized by HQI for having committed to the following: Organization-wide completion of HCRO Foundations learning modules A minimum six month onsite collaborative engagement (per facility) with an HCRO Strategic Partner A commitment to implement the HCRO
Have you ever wondered about the term HRO? Wikipedia defines a high reliability organization (HRO) as “an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity.” Hmmm. Thinking about high reliability this way is a bit unsatisfying to us. In the past, healthcare