Reliability is often associated with systems or organizations. However, reliability also refers to people as individuals, as collectives, and as the interface with technology and machines. The behaviors expressed as human error and choices in the socio-technical system are the focus to appreciate and understand humans as part of a reliable system.
HCRO Definitions Under HCRO, there are two words and definitions we often use to describe attributes of reliable systems: Effective - successful in producing a desired or intended result, and Resilient - able to withstand or recover quickly from difficult conditions In socio-technical systems (i.e., systems relying on human input or management),
In previous articles we described the HCRO Framework for Reliability: Seeing and understanding risk (in order to manage it) Improving Systems (to become more effective and resilient) Managing Human Behaviors (i.e., choices and errors) Organizational Sustainment (both individuals and groups of people) In the next few articles we’ll examine
One of the most common questions we receive is “How do we know if our organization is ready to become an HCRO Cohort and work to become part of the HCRO Community of Practice?” Perhaps the best answer is that for any organization to commit to the hard work and resources required to become a Cohort, you must first understand the direct and indirect benefits,