Metaphor is the language of complexity. There is something in us that seeks to simplify the world through metaphor. A metaphor being an attempt to explain highly complex concepts in a manner that is both accessible and understandable. It’s a powerful, if often elusive, attraction. Interestingly, the field of organizational improvement evolved in precisely
Archives for October 2016
There is something in us as humans that wants to focus on success as a pattern for more success. And while undoubtedly there are lessons to be learned from successful ventures, sometimes our successes prevent us from learning from failures. Learning from errors is one of the key ingredients to success — at both the individual and organizational
One of the challenges of high-consequence industries is the daily exposure to risk. Improving outcomes in these industries requires a detailed understanding of this exposure. The term “socio-technical” refers to human beings operating inside technical systems, comprised of clinical technology (i.e. EHR, monitoring, communication, modalities, and supplies)
A Message from Julianne Morath and Scott Griffith Welcome to our first in a series of online viewpoints where we will describe Healthcare Reliability Organizing (HCRO). In this article, we begin to explore the science of reliability and how it drives HCRO by reviewing where we’ve been in healthcare. Now, what is HCRO, you might ask?